Privacy Policy

Alert First Aid respects the Guidelines suggested by the Australian Direct Marketing Association in its Code of Practice for Consumer Protection in ecommerce and the privacy of individuals. Alert First Aid complies with the Australia Privacy Principles (APPs) and also abides by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). The latter is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with these guidelines, Alert First Aid would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the exception of third party businesses that require your information for a service they provide you or for warranty purposes.

Personal information collected by Alert First Aid is kept to a minimum and is relevant to providing the business solutions that Alert First Aid offers. You can refuse to provide information but may restrict the service that Alert First Aid can offer.

What information is collected by Alert First Aid?
Information collected by Alert First Aid includes the following if provided:

• your name and address information;
• telephone;
• email addresses;
• your interest in receiving Alert First Aid email newsletters;
• correspondence between you and Alert First Aid;
• details of conversations relevant to your business enquiry may be written by employees within our customer relationship management system (CRM);
• source of this information;

Alert First Aid does not store credit card details within any of the online services offered.
If you would like to check the information held on file about you by contacting Alert First Aid.

What Alert First Aid does with your information:

• Information collected is kept within appropriate systems including billing, CRM and email to allow Alert First Aid to administer and manage services provided;
• personal information is NOT made available to third parties
• Alert First Aid may access historic correspondence and details about earlier conversations in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Alert First Aid;

As a customer of Alert First Aid you may receive occasional email communications from Alert First Aid that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.

If you have any questions about our privacy policy, please feel free to contact us.

Cookie Policy

By using this website you agree to the use of cookies created by the website.

Alert First Aid and this website use cookies to distinguish you from other users of our website. This enables Alert First Aid to provide you with a good experience when you browse our website. A cookie is a small file with information that we store on your browser or the hard drive of your computer.

Cookies contain information that is sent to your computer. We use cookies for many purposes but principally to remember you as a visitor or registered user. For registered users we can remember you if your cookie is valid so that you do not need to sign in. Cookies also enable us to keep your shopping basket information if you leave the site and return at a later time. None of our cookies store any personal information about you. Please be aware that restricting cookies may impact on the functionality of the website.

You can block and delete cookies in your browser and you can find more information about deleting or blocking cookies at www.aboutcookies.org.

How does Alert First Aid protect your personal information?

Alert First Aid is PCI compliant meaning that our servers and systems are monitored constantly to ensure all services provided by Alert First Aid are as secure as they can be.

Alert First Aid staff are aware that all personal information is sensitive and that it should be treated with due respect and confidentiality.

Alert First Aid has procedures and controls in place to protect your information.

Complaints

If you wish to enquire or make a complaint about Privacy related issues you can contact us directly at enquiry@alertfirstaid.com.au or you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/privacy-complaints.